Terms & Conditions

Last Updated: [01/04/2026]

Welcome to Bajrang Transport Company. These Terms & Conditions explain the terms under which we provide transportation, Packers & Movers, relocation, packing, loading, unloading, storage and related services.

By requesting or using our services, you agree to these terms.

1. About Our Services

Bajrang Transport Company provides transportation and relocation-related services including:

  • Household shifting
  • Student moving
  • Office and commercial relocation
  • Part-load transportation
  • Dedicated vehicle transportation
  • Packing and unpacking services
  • Loading and unloading
  • Storage services
  • Vehicle transportation
  • Other transportation services agreed with the customer

The exact services provided will depend on the customer’s requirement and the quotation/order confirmation.

2. Quotation & Pricing

Our quotation is generally prepared based on information provided by the customer, including:

  • Pickup and delivery locations
  • Quantity and type of goods
  • Approximate volume and weight
  • Number and type of items
  • Packing requirements
  • Floor/location details
  • Lift availability
  • Loading and unloading requirements
  • Vehicle requirement
  • Route and distance
  • Additional services requested

A quotation may need to be revised if the actual requirement is significantly different from the information provided initially.

For example, additional charges may apply if there are:

  • Additional goods
  • Significant increase in quantity or volume
  • Additional floors or difficult access
  • No lift where lift access was expected
  • Additional loading/unloading requirements
  • Special packing requirements
  • Waiting time
  • Change in pickup or delivery location
  • Additional stops
  • Route changes
  • Services not included in the original quotation

Any applicable additional charges should be communicated to the customer before the additional service is undertaken, wherever reasonably possible.

3. Booking Confirmation

A booking will be considered confirmed after the customer accepts the quotation and completes any applicable advance payment or other agreed booking requirements.

A quotation or enquiry does not automatically guarantee vehicle availability or booking confirmation.

4. Customer Responsibility

The customer is responsible for providing accurate information about the shipment.

The customer should inform us about:

  • Fragile or valuable items
  • Heavy or oversized items
  • Electronic equipment
  • Appliances
  • Glass items
  • Special handling requirements
  • Restricted or prohibited goods
  • Access restrictions at pickup or delivery locations

Incorrect or incomplete information may affect the final price, vehicle requirement, loading process or delivery schedule.

5. Prohibited & Restricted Items

Customers must not include illegal, dangerous or prohibited items in their shipment.

This may include, depending on applicable law and transportation restrictions:

  • Explosives
  • Flammable substances
  • Illegal drugs
  • Weapons or ammunition
  • Hazardous chemicals
  • Gas cylinders or other dangerous materials where transportation is not permitted
  • Stolen or illegally obtained goods
  • Other items prohibited by applicable law or transportation regulations

The customer is responsible for informing Bajrang Transport Company about any item that requires special permission or handling.

6. Packing Services

Where packing is included in the service, we will use packing materials and methods suitable for the type of goods and agreed service.

Customers should inform us about fragile, high-value or specially sensitive items before packing begins.

For particularly valuable or delicate items, special packing or additional protection may be recommended.

7. Loading & Unloading

Loading and unloading will be performed according to the service agreed with the customer.

Additional manpower or special handling may attract additional charges where it was not included in the original quotation.

The customer should ensure that reasonable access is available at the pickup and delivery locations.

8. Delivery Timeline

We provide an estimated pickup and delivery schedule based on the agreed route and service.

Actual timing may be affected by:

  • Traffic
  • Weather
  • Road conditions
  • Vehicle breakdown
  • Government restrictions
  • Route restrictions
  • Loading/unloading delays
  • Customer availability
  • Unexpected operational circumstances

We will make reasonable efforts to keep the customer informed in case of significant delays.

9. Part Load Services

For part-load shipments, goods may be transported along with other consignments using suitable vehicle capacity.

Delivery timing may depend on the vehicle route, loading schedule and other consignments.

Part-load services are therefore subject to route and vehicle availability.

10. Dedicated Vehicle Services

Under a dedicated vehicle service, the vehicle is assigned primarily for the customer’s shipment.

The vehicle type and pricing will depend on the quantity, volume, weight, route and other requirements.

11. Storage Services

Where storage is provided, the customer will be informed about the applicable storage period, charges and conditions.

Storage is subject to available space and suitability of the goods.

Customers must inform us if any goods require special storage conditions.

12. Vehicle Transportation

Vehicle transportation services are subject to vehicle type, route, availability and transportation requirements.

The customer must provide accurate vehicle details and relevant documents where required.

13. Payment

Payment terms will be communicated in the quotation or booking confirmation.

The customer is responsible for making payments within the agreed time.

Additional services or requirements may be charged separately.

14. Cancellation

Cancellation terms will be governed by our Cancellation & Refund Policy and the specific terms communicated at the time of booking.

15. Customer Complaints

If the customer has any concern regarding our service, we encourage them to contact us as soon as possible so that we can review and resolve the matter.

16. Changes to Services

Bajrang Transport Company may modify its services, pricing or operational procedures from time to time.

However, changes will not normally affect an already confirmed booking unless required because of a change in the customer’s requirements or circumstances beyond reasonable control.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the applicable legal and consumer dispute-resolution mechanisms available under Indian law.

18. Contact

For questions regarding these Terms & Conditions:

Bajrang Transport Company
Phone: +91 9649007711
Email: btclogistics@gmail.com
Business Hours: Monday–Saturday, 9:00 AM–9:00 PM

Note: Replace the contact details above if your final website uses different official details.