Last Updated: [01/04/2026]

At Bajrang Transport Company, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, request a quotation or use our transportation, Packers & Movers and relocation services.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Bajrang Transport Company

Bajrang Transport Company provides transportation and relocation services, including:

Household Shifting
Student Moving
Office & Commercial Relocation
Part Load Transportation
Dedicated Vehicle Services
Packing Services
Storage Solutions
Vehicle Transportation
General Goods Transportation

Our services may involve coordination with drivers, loading and unloading personnel, packing teams, transportation partners and other service providers required to complete your movement.

2. Information We Collect

We collect only the information reasonably required to understand your requirement, provide our services, prepare quotations, communicate with you and complete your transportation or relocation.

Information You Provide

Depending on the service you request, we may collect:

Name
Mobile number
Email address
Pickup address
Delivery address
Preferred moving or delivery date
Type of service required
Details of goods to be moved
Approximate quantity or volume of goods
Vehicle requirements
Information about household, office or commercial goods
Vehicle details when requesting vehicle transportation
Billing and payment-related information where required
Any other information you voluntarily provide while communicating with us

You should provide information that is accurate and relevant to your service requirement.

3. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically by our website or service providers.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate time spent on the website
Website activity and interaction information
Referring website or source
Other basic technical information required for website operation and security

This information helps us maintain website functionality, understand how visitors use our website and improve our services.

4. How We Use Your Information

We use the information you provide for legitimate business and service-related purposes, including:

To Understand Your Requirement

We use your information to understand what you need to move, where it needs to be moved and what type of transportation or relocation service may be appropriate.

To Prepare Quotations

Information such as pickup location, destination, quantity of goods, type of items, packing requirements and vehicle requirements may be used to prepare an estimated or final quotation.

To Provide Transportation & Relocation Services

We use relevant information to arrange:

Vehicles
Drivers
Packing personnel
Loading and unloading manpower
Storage arrangements
Delivery coordination
Other services required for your movement

To Communicate With You

We may contact you by phone, SMS, WhatsApp, email or other communication methods you have provided to:

Respond to enquiries
Discuss your quotation
Confirm service requirements
Coordinate pickup and delivery
Provide service updates
Clarify information
Respond to complaints or support requests

To Process Payments

Where applicable, information may be used to process or confirm payments and maintain appropriate transaction records.

To Improve Our Services

We may use non-sensitive and aggregated information to understand customer requirements, improve our website, improve operational processes and develop better transportation and relocation services.

To Meet Legal Requirements

We may process or retain information where required to comply with applicable laws, regulations, legal proceedings, government requests or other lawful obligations.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share necessary information with selected people or service providers when it is required to provide the service you have requested.

For example, depending on your booking, relevant information may be shared with:

Drivers
Vehicle operators
Loading and unloading teams
Packing personnel
Storage providers
Transportation partners
Technology or website service providers
Payment service providers
Professional advisers where necessary
Government authorities or law-enforcement agencies where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

For example, a driver may need your pickup and delivery details and contact number to complete a delivery. The driver would not ordinarily need unrelated information that has no connection with the transportation service.

6. WhatsApp, Phone and Other Communication

If you contact us through WhatsApp, telephone, email or another communication channel, the information shared through that channel may be used to respond to your enquiry and provide the requested service.

Please remember that third-party communication platforms may have their own privacy policies and terms. Their handling of information may therefore also be subject to the policies of those platforms.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

Keep the website functioning properly
Remember certain preferences
Understand website usage
Improve website performance
Analyse website traffic
Improve customer experience

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

8. Third-Party Services

Our website may use third-party services for purposes such as:

Website hosting
Website security
Analytics
Communication
Maps or location services
Forms
Payment processing
Other technical or business functions

These service providers may process certain information on our behalf or independently according to their own terms and privacy policies.

We do not control the privacy practices of third-party websites or services that we do not operate.

9. How We Protect Your Information

We take reasonable steps to protect the personal information we handle against unauthorised access, misuse, alteration, loss or disclosure.

These measures may include appropriate technical, organisational and operational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Providing and completing services
Maintaining customer and transaction records
Handling complaints or disputes
Accounting and business requirements
Meeting legal or regulatory obligations
Protecting our legitimate business interests

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal and business requirements.

11. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Ask what personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where applicable
Withdraw consent where processing is based on consent
Raise a complaint regarding the handling of your personal information
Request information about how your personal information is being used

Where applicable, consent may be withdrawn by contacting us using the details provided below.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary for that service.

The DPDP framework specifically recognises rights and mechanisms concerning access to information, correction/erasure and grievance redressal, subject to its applicability and provisions.

12. Accuracy of Information

We request that you provide accurate and up-to-date information when submitting an enquiry or booking a service.

Incorrect pickup addresses, delivery addresses, contact information, inventory details or other important information may affect the quotation, vehicle selection, scheduling or successful completion of the service.

If you notice that information you have provided is incorrect, please contact us so that we can update it where appropriate.

13. Children’s Information

Our services are primarily intended for adults.

We do not knowingly seek unnecessary personal information from children.

Where a service involves a student who is under the applicable age of consent, information should be provided or authorised by a parent or lawful guardian where required by applicable law.

14. Links to Other Websites

Our website may contain links to third-party websites or services.

These links may include payment services, social media platforms, maps, communication services or other external websites.

Once you leave our website, the privacy practices of the third-party website will apply. We recommend reviewing their privacy policies before providing personal information.

15. Marketing Communications

We may occasionally contact you regarding our services, offers or updates where permitted by applicable law.

Where consent is required, we will seek appropriate consent.

You may request that we stop sending promotional communications by contacting us using the details provided below.

Please note that even if you opt out of promotional communications, we may still contact you when necessary to provide a service you have requested, respond to an enquiry or communicate important service-related information.

16. Data Security and Fraud Prevention

We may use information where reasonably necessary to:

Prevent fraudulent activity
Protect our customers
Protect our employees and service providers
Protect our website and systems
Investigate misuse of our services
Resolve disputes
Comply with legal requirements

We may retain relevant information for these purposes where permitted or required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Business practices
Applicable laws and regulations
Data protection requirements

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to request correction or deletion of your personal information, wish to withdraw consent, or have a privacy-related complaint, please contact us.

Bajrang Transport Company

Email: [Support@btclogistics.com]
Phone: [9649007711]
Address: [Bajrang Transport Company, Ice Factory, Sarovar Takies, Kota, Rajasthan]

For Privacy-Related Queries:
Please mention “Privacy Request” in the subject line of your email or communication so that we can identify your request quickly.

We will review and respond to privacy-related requests in accordance with applicable law.

19. Consent

By using our website and voluntarily submitting your personal information through our enquiry, quotation or contact forms, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain consent in an appropriate manner.

You may withdraw consent where applicable by contacting us through the details provided above.