Cancellation & Refund Policy

Last Updated: [01/04/2026]

At Bajrang Transport Company, we understand that moving plans can sometimes change. Our cancellation and refund terms are designed to keep the process clear and fair for both the customer and the service provider.

1. Cancellation Before Service

Customers may request cancellation of a confirmed booking by contacting us through phone, WhatsApp or email.

The applicable refund will depend on:

  • Time of cancellation
  • Whether a vehicle has already been arranged
  • Packing materials already purchased or used
  • Labour already scheduled
  • Transportation already started
  • Third-party services already arranged
  • Other actual costs incurred for the booking

2. Cancellation After Packing or Labour Arrangement

If packing materials, manpower, vehicle arrangements or other services have already been arranged specifically for the customer, the actual costs already incurred may be deducted from any applicable refund.

3. Cancellation After Vehicle Dispatch

If the vehicle has already been dispatched or transportation has started, cancellation may not qualify for a full refund.

Any refund will be considered after accounting for transportation, labour, tolls, packing, handling and other actual costs already incurred.

4. Customer Changes

If the customer changes:

  • Pickup location
  • Delivery location
  • Date
  • Quantity of goods
  • Vehicle requirement
  • Number of items
  • Packing requirement

the quotation and applicable charges may change accordingly.

5. Delays Caused by Customer

Additional charges may apply where a vehicle or service team has to wait because of circumstances attributable to the customer, such as:

  • Customer not being available
  • Goods not being ready
  • Access not being available
  • Delay in providing required information
  • Delay in providing building/society permissions where required
  • Other customer-related delays

6. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method or another mutually agreed method.

The processing time may depend on the payment method or banking/payment service provider.

7. Non-Refundable Actual Expenses

Expenses already incurred specifically for a customer’s booking may not be refundable where those expenses cannot reasonably be recovered.

Examples may include:

  • Packing materials already used
  • Labour already engaged
  • Vehicle arrangement costs
  • Tolls or route-related expenses
  • Third-party service charges
  • Other actual non-recoverable expenses

8. Service Complaints

If you believe that a service has not been delivered as agreed, please contact us promptly with your booking details and the nature of the concern.

We will review the matter and work towards an appropriate resolution.

9. Contact

For cancellation or refund requests:

Phone: +91 94621 00185
Email: btclogistics@gmail.com

Please keep your quotation/booking reference available when contacting us.

3. Shipping / Delivery & Service Policy

For BTC, I would actually call this “Service & Delivery Policy” rather than “Shipping Policy,” because your business isn’t a conventional e-commerce shipping company.

Page Title: Service & Delivery Policy
Suggested URL: /service-delivery-policy/

Service & Delivery Policy

Bajrang Transport Company provides transportation and relocation services based on the customer’s requirements and the agreed quotation.

1. Service Booking

Once a booking is confirmed, we coordinate the required vehicle, manpower and other services according to the agreed plan.

2. Pickup

At the scheduled time, our team/assigned transportation partner will reach the pickup location as agreed.

The customer should ensure:

  • Goods are ready for pickup where applicable
  • Access to the premises is available
  • Building/society permissions are arranged where necessary
  • Fragile or special items have been identified
  • Correct pickup information has been provided

3. Packing

If packing is included, goods will be packed according to their type and the agreed service.

Where packing is not included, the customer may either arrange packing independently or request packing services separately.

4. Loading

Goods will be loaded into the assigned vehicle according to the nature and quantity of the shipment.

Special handling requirements should be communicated before loading.

5. Transportation

Goods will be transported through the agreed transportation arrangement.

Depending on the service selected, transportation may be through:

  • Dedicated vehicle
  • Part-load vehicle
  • Suitable commercial vehicle
  • Other transportation arrangements

6. Delivery

Goods will be delivered to the agreed destination.

The customer or an authorised representative should be available to receive the shipment unless another arrangement has been agreed in advance.

7. Delivery Delays

Estimated delivery timelines can be affected by circumstances beyond our reasonable control, including:

  • Traffic
  • Weather
  • Road conditions
  • Vehicle breakdown
  • Route restrictions
  • Government restrictions
  • Natural events
  • Unexpected operational delays
  • Customer-related delays

We will make reasonable efforts to communicate significant delays.

8. Change of Delivery Address

Any change in delivery location should be communicated as early as possible.

Additional transportation, labour, waiting or route-related charges may apply.

9. Part Load Delivery

Part-load consignments may be delivered according to the vehicle’s route and schedule.

Therefore, delivery timing may differ from a dedicated vehicle service.

10. Delivery Confirmation

Where applicable, delivery may be confirmed through:

  • Customer acknowledgement
  • Delivery receipt
  • Digital confirmation
  • Other available delivery records

11. Undelivered Shipments

If delivery cannot be completed because the customer or authorised receiver is unavailable, the location is inaccessible or the information provided is incorrect, additional charges may apply for waiting, re-delivery, storage or other necessary arrangements.

12. Storage During Delivery

If delivery cannot be completed and temporary storage becomes necessary, storage charges may apply depending on the circumstances and duration.

13. Contact

For service or delivery-related questions:

Bajrang Transport Company
Phone: +91 9649007711
Email: btclogistics@gmail.com